Terms and Conditions
Owner Responsibility:
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Will declare that they are the legal owner and that all information presented is correct to the best of their knowledge.
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Will take full responsibility to inform of all information about their dog’s health, history & wellbeing during consultation & treatment.
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Will advise if your dog has ever bitten anyone or has any behavioural issues or aggressive tendencies.
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Will inform of any changes in their dog’s condition and or behaviour.
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When entering and exiting the Paws Restored the dog must be kept on a lead at all times.
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Ensure that you arrive in plenty of time to allow your dog the chance to toilet before their appointment. By arriving late it may mean that your dog does not receive their full treatment or/may need to be re-scheduled however you will still be charged for the original appointment.
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Full payment is required for all grooming/therapy treatments at the time of their grooming/therapy or in advance. Paws Restored will accept the following forms of payment; cash, card, card payment via iZettle payment link, BACS, or PayPal.
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Please provide 24 hours notice for cancellation of appointments. Please note that if appointments are not cancelled within 24 hours window, without a genuine veterinary or medical reason, a non-refundable payment will need to be paid before any future appointment can be confirmed.
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Non-refundable payments must be paid within 48 hours.
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Please ensure you keep me updated on any parasite control treatment being administered.
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Paws Restored cannot treat a dog within 7 days of a topical treatment application.
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If your dog is found to have fleas during therapy treatment, the session will cease. An additional fee of £20 may be incurred on top of the therapy treatment cost, at the discretion of Paws Restored, due to having to reschedule further clients and deep cleaning.
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If your dog is found to have an infestation of fleas during grooming treatment, the dog will be bathed in a flea shampoo. An additional fee of £20 may be incurred on top of the grooming treatment cost, at the discretion of Paws Restored, due to having to reschedule further clients and deep cleaning.
Paws Restored Obligations & Responsibility:
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Paws Restored can only provide therapy treatments to dogs for which Veterinary Consent has been obtained.
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Paws Restored reserves the right to refuse grooming/therapy treatment to an animal.
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Paws Restored reserves the right to stop grooming/therapy treatment at any time, to safeguard the wellbeing of the dog, owner and practitioner.
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Paws Restored cannot be held responsible for any loss or damage to personal items and belongings, including vehicles whilst on the premises, however sustained, nor can Paws Restored be held responsible for any personal injury whilst on site.
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Please note extra charges will/may be incurred if grooming/therapy treatment is carried out anywhere other than at my premises, but these charges will be discussed and agreed prior to treatment.
These terms of business may be updated at any time therefore it is the owner’s responsibility regularly check and to make note of any changes.